UNC Pembroke: Increasing Personal Communication Online to Increase Student Satisfaction

Dr. Joe West, UNC Pembroke, discusses how human communication has evolved in favor of face-to-face and written communication. As a result, he argues, impediments are created in online learning that lead to decreased student satisfaction with this mode of education delivery as compared to traditional classroom-based education. However, Dr. Bice’s inclusion of educational technologies that increase real-time engagement, such as Webex, are helping to close the gap in student satisfaction in his online and classroom courses.