Employee Assistance Program

From financial pressures to workplace stress and family dealings, life can be challenging. If you need help, the Employee Assistance Program (EAP) is available. The EAP is a confidential counseling and resource program designed to help University employees and their families deal with both personal and work-related concerns.

The University contracts with ComPsych to administer the program. Most UNC System institutions participate in this program; however, UNC-Asheville and East Carolina University offer separate EAP programs.

All permanent employees and their dependents are eligible. The benefit is also available to former employees for up to six months after leaving the University.  The services of professionals trained to evaluate problems and identify appropriate remedies are available to you and your family members. The program is aimed at early detection and referral of personal problems.

Trained counselors are available by phone 24 hours a days, 7 days a week. The initial consultation on any topic is free, and some UNC institutions may provide additional free consultations based on their contracts. Subsequent consultations may be referred to another provider that may charge for services. Don’t let an issue stand in the way of reaching your family, personal, financial, and professional goals.

Any information discussed and evaluated will be held confidentially by ComPsych. Employees do not have to tell their supervisors that they are using EAP services. However, time spent with the EAP counselor can be considered work time if approved by an employee’s supervisor in advance. Otherwise, employees may use available approved leave.

EAP counselors can help with:

  • Family issues, including marriage/partner tension, divorce and parenting concerns
  • Depression and anxiety
  • Workplace concerns, including communication with co-workers and other job stress issues
  • Grieving the loss of a loved one
  • Managing change and personal stress
  • Alcohol and drug dependency issues
  • Financial and legal concerns
  • Fear and anger associated with health problems
  • Domestic violence

Additional services:

  • On-campus employee assessments
  • Telephone assessments
  • Crisis and risk assessment
  • Self-assessment tools
  • Supervisory/managerial training and consultations
  • Online resources

Contact ComPsych

Each UNC constituent institution has an assigned phone number and a Web ID for ComPsych’s online resources (see table below). For online access:

  1. Go to Guidance Resources.
  2. At the home page, click “I am a first-time user.”
  3. At the top of the next page, enter the Organization Web ID (see table below) and complete the remainder of the boxes with your desired username and password and other requested information.
  4. On subsequent visits, use the username and password you established on your first visit to access resources.

Note: East Carolina University and UNC-Asheville have established a separate EAP program.

InstitutionWeb IDPhone Number
Appalachian State University
APPSTATE844-449-6537
Elizabeth City State University
ECSU
866-511-3365
Fayetteville State University
FSU866-465-8933
North Carolina Agricultural & Technical State UniversityNCAT866-511-3373
North Carolina Arboretum
NCArboretum800-272-7255
North Carolina Central University
EAGLES
866-301-9634
North Carolina School of Science & MathematicsNCSSM
866-882-0023
North Carolina State University
FASAP866-467-0467
UNC Health CareUNCHC855-394-5547
UNC PressUNCPRESS800-272-7255
UNC School of the ArtsUNCSA888-311-4327
University of North Carolina - Chapel HillTARHEELS877-314-5841
University of North Carolina - CharlotteUNCC877-603-8259
University of North Carolina - System OfficeUNC877-823-5715
University of North carolina - Greensboro
UNCG800-630-4847
University of North Carolina - PembrokeUNCP877-848-2851
University of North Carolina - WilmingtonUNCW877-274-7342
Western Carolina UniversityWCUEAP855-259-0382
Winston Salem State University
WSSU866-922-5712

Counselors and/or specialists offer personalized service 24 hours a day, seven days a week, either online or by phone. Don’t let an issue stand in the way of reaching your family, personal, financial and professional goals.

New Employee?

Download the New Employee Enrollment Guide provided by the State Health Plan.

Thinking about Retiring?

Check out the UNC Retirement Planning Guide.

Did you Know?

The UNC System offers hundreds of online degree programs. 

Need Confidential Help?

The Employee Assistance Program (EAP) is available for free and confidential consultation about work or personal/family issues.