Emotional intelligence (EI) refers to the ability to perceive, control, understand and manage emotions. This is an essential ability for interpersonal communications – both at work and at home.
During these emotionally challenging times, a stronger understanding of emotional intelligence can help us better handle situations we find ourselves in. Improving your EI may assist you in thinking before you react; providing greater self-awareness; and a stronger sense of empathy for others.
Plenty of resources are available to help you increase your EI – including online learning opportunities through Talent@System Office. From your Learner Home page, search Emotional Intelligence and you’ll find three online training courses, each less than 30 minutes. Additional learning opportunities are available at verywellmind.com and the Emotional Intelligence Institute.